Cancellation Policy for Daksha Fashion
Effective Date: 21.10.2024
At Daksha Fashion, we strive to provide the best customer experience, and we understand that sometimes customers may need to cancel an order. Below is our Cancellation Policy which outlines how and when you can cancel your order.
1. Order Cancellation Eligibility
You may request to cancel your order under the following conditions:
- Before Shipping: You can cancel your order if it has not yet been shipped. If the order is still being processed or has not been dispatched, we can easily cancel the order and issue a full refund.
- After Shipping: Once an order has been shipped, it cannot be canceled. In this case, you will need to return the item once it is delivered, following our Return and Refund Policy.
2. How to Cancel an Order
To cancel an order, please follow these steps:
- Contact Us Immediately: If you wish to cancel your order, please contact us as soon as possible. Email us at dakshafashion143@gmail.com
- Provide Order Details: In your cancellation request, provide your order number, the name on the order, and the reason for cancellation.
- Cancellation Confirmation: If your cancellation request is approved, you will receive a confirmation email. Please keep this confirmation for your records.
3. Cancellation Timing
- Order Not Processed or Shipped: If your order has not yet been processed or shipped, we will cancel your order and issue a full refund immediately.
- Order Already Shipped: If your order has already been shipped, it cannot be canceled. You will need to follow our Return Policy to return the item once it is delivered and receive a refund.
4. Refund After Cancellation
Once an order is canceled successfully, the refund process will begin. Refunds will be issued to your original method of payment within 5-10 business days.
- Full Refund: If the cancellation occurs before the order is processed or shipped, you will receive a full refund, including any shipping charges, if applicable.
- Partial Refund: If the order has already been processed or shipped, but you request a cancellation, the refund will be processed according to our Return and Refund Policy once the item is returned.
5. Non-Refundable Items
Some items may not be eligible for cancellation or refund, such as:
- Customized or personalized products
- Final sale items
- Items that have already been shipped and cannot be returned
Please refer to our Return and Refund Policy for more information about non-refundable or non-returnable items.
6. How to Handle Special Cases
- Order Error: If you’ve accidentally placed an order with the wrong item or details, please contact us as soon as possible so we can assist you with the cancellation or correction before the item is shipped.
- Technical Issues: If there are technical issues with the order (such as a mistake during checkout), please contact us immediately for assistance.
7. Cancellation During Sales or Promotions
- During special sales, promotions, or discounted periods, the cancellation process remains the same. However, if the item is part of a limited-time offer or flash sale, availability and processing times may vary.
8. Customer Service
If you have any questions regarding your cancellation request, please contact our customer service team at:
Contact Information:
dakshafashion143@gmail.com
+91 78457 86443